When the product is not the same as the product you ordered, SANIVA has the following return policy for customers:

The product you receive is exactly as sent by the SANIVA shop, within the first 5 days of use, you will be able to return the product for free if the product is damaged, different in style, different from the advertisement and the second condition is that the product has not been worn or used.

You want to return the product to the shop within 5 days but there is no reason to pay the shipping fee to the carrier.

If the product is damaged due to transportation or manufacturing, please contact the shop immediately within the first 8 hours after receiving the product so that the shop can assess the damage and confirm the damage of the product.

When you want to return the product, please contact the shop via the information below:
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Address: 56 Nguyen An Ninh, Tuong Mai Ward, Hoang Mai District, Hanoi
Phone: 0979.566.972
Email: saniva@gmail.com